Customer support on the internet may take may forms, for example answering customer queries, supplying search and comparison abilities, supplying technical information to customers, allowing people to track order status, not to mention allowing people to place a web-based order. We describe these different types of Web-based customer services below.
One of the leading wishes of shoppers is to locate what they need. Using the thousands and thousands of internet stores, it is not easy for any customer to locate what she or he wants, even in the single electronic mall. Search and comparison abilities are supplied internally in large malls (e.g amazon . com.com), or by independent comparison sites (mysimon.com, compare.com).
Supplying Free Services and products.
One approach companies use to differential themselves would be to give something for free free. Compubank.com, for instance, once offered free bill payments and ATM services. Companies can provide free product samples on the internet, in addition to free entertainment, customer education, and much more.
Supplying Technical along with other Information and repair.
Interactive encounters could be personalized to induce the customer to invest in an order and turn into loyal. For instance, General Electric’s Website provides detailed technical and maintenance information and sells substitute parts for stopped models for individuals who require to repair outdated appliances for the home. Similarly info and parts are very difficult to get offline. Another example is Goodyear, which supplies details about tires as well as their use at goodyear.com. The opportunity to download manuals and problem solutions anytime is yet another innovation electronic customer support.